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Reporter Jeong-Hwan KIM
[Sejong City Shows Results of Complaint Handling at the'Combined Architecture Civil Service Council'...]
The'Building Complex Civil Complaint Council', an organization where the person in charge of the consultation department gathers in one place and discusses the permit plan for complex civil complaints that Sejong City needs to obtain permission from related departments, such as development activity, mountain, farmland, environment, etc. We are seeing results by handling complaints.
The'Building Complex Civil Complaint Council', which Sejong City promoted to resolve the increasing number of civil complaints for construction due to large-scale site creation projects, was operated at all times last year, shortening the period for handling civil complaints by 5 days compared to 2019. The throughput rate increased by 2 percentage points to 100.7% from 98.7% in the previous year.
In the meantime, as large-scale site construction projects have been carried out in Sejong City, the proportion of construction complex civil complaints has increased significantly, accounting for 71% of average construction reports and 27% of construction permits over the last three years due to the development aftermath.
An architectural complex civil complaint refers to a civil complaint that handles agendas such as development activities, mountain diversion, etc. that are deemed to have been obtained at the same time as obtaining a building permit.
Sejong City has been running the Construction Complex Civil Complaints Council since March last year to resolve delays in handling civil complaints such as delays in building permits.
The Sejong City Architecture Complex Civil Affairs Council held 16 times last year, completing 184 out of 205 consultation agendas, achieving a 90% throughput rate.